IT Support Services

At Working IT Solutions we provide IT Support throughout the North West & North East UK.


Reliable & Secure It Support!

Working IT Solutions specialise in the support of IT systems for businesses, with our services ranging from traditional break-fix to managed solutions.

What we do: IT Support Manchester, Stockton-on-Tees & Newcastle

Break Fix Support

Working IT Solutions can provide a single contract to ensure the support you need to maintain your network and provide maximum availability for all your equipment. Products covered in typical Break-Fix Contracts include:

  • Servers
  • Desktop PC’s
  • Laptops, Notebooks
  • Printers
  • Comms Equipment

Depending on how urgently you need your equipment back up and running we will arrange an appropriate SLA (Service Level Agreement), ranging from 4 hours for Servers to 16 hours for printers or workstations. Our sales team can discuss your most cost-efficient option, ensuring that our service meets your needs.


Its what we provide

What to expect from Working IT Solutions?

Expert Technicians

Our expert team of technicians are certified across a variety of areas and platforms. We pride ourselves on ensuring that the team receives the most up-to-date training so that your company gets prestigious support every time.

Service Level Agreements

At Working It Solutions, we provide Industry Standard Service Level Agreements. This allows us to have an ongoing chain of support allowing us to achieve maximum efficiency, no matter the size of the business.

UK Based Offices

Our offices are based in Manchester and Stockton-on-Tees, with direct lines across the North East and North West UK. Unlike many major IT companies, we do not outsource our services.

Helpdesk Support

We have a dedicated team available to provide a range of first, second- and third-line support services for your business.Every company has varying IT skill sets and therefore have slightly different support requirements, we can ensure that you have the right level of support for your company by assessing your employees and ensuring the right team member is appointed for support.

We offer various type of support including:

  • Web based support
  • Phone support
  • Remote access support
  • On-line support
  • Without call centres
  • Speak to 1st line 2nd line and 3rd line engineers

Technical Credits

Technical Credits can be used for project work, changes, implementations upgrades and range of IT but non-support related occurrences.

Pre-paid and discounted engineering time to be used for those tasks outside of break fix support or managed services including:

  • Additional resource or hands to the pump possibly for rollouts or office moves. Upgrades, project work or implementations of new equipment
  • Possibly you might want a specific skill for a task or simply you may want to cover periods of staff absence for holidays or sickness.
  • Credits are valid for up to, two years and discounts are given for bulk.

Preventative Maintinence

An engineer will visit on a predetermined schedule, monthly or quarterly, when we will examine, update, clean or report on a checklistall-important of items in an effort to avoid machine failure at that all important moment.

By scheduling preventative maintenance visits throughout the term of the contract our technicians are able to update and maintain your infrastructure, this prolongs the life of your systems and decreases the likelihood of failure.

Safe Disposal of IT - WEEE

We understand that recent EU legislation of the recycling of electrical goods is confusing and often leaves people not knowing where to turn for help and advice.

At Working IT Solutions we offer disposal services to take the hassle away from you.

Our service includes:

  • A collection of all required equipment
  • A waste transfer note (a legal requirement)
  • Guaranteed auditable data destruction
  • Certificate of destruction