Managed IT Services
Our popular managed services mean we take care of your IT so you can take care of your business.
Industry Leading, Managed IT Services!
At Working IT Solutions we provide managed IT services you can rely on. That’s why our team of specialists work with a wide range of suppliers to be able to offer the right solution for your business or organisation.
What we do: Remote IT Support Manchester, Stockton-on-Tees
Virtual IT Manager
Having an on- site, full time dedicated IT manager is in-fact a misnomer. The fact is that an IT manager will require holidays, training and sickness time away from the business. It’s also worth bearing in mind that whilst this person will no doubt be skilled, this is often only in one area.
The Virtual IT Manager Service offers you more but costs less
This service combines a number of standalone services jointly offering; traditional break fix support, automating day to day processes, monitoring the critical components round the clock, providing notification of issues before they have an impact on the business, including the basis of disaster recovery, providing a clear view of all software and all hardware across your estate, covering pre-planned project work and providing historical reporting to allow you to understand and plan the development of IT within your business.
What we do: Server Support Manchester, Stockton-on-Tees
Managed Server
Mainstream branded servers such as Dell and HP have inbuilt tools called Openview and Insight Manager respectively, which allow us to integrate them into our Managed service. Servers are still located on site allowing you control and leveraging your knowledge of the requirements of your business however the management of the servers is outsourced. This service incorporates agent technology which continually check:
- The machines heartbeat
- Thresholds are set on utilization of hard disc, memory and CPU
- Services such as Exchange are monitored
- Verification that backup schedules have run are checked
- Antivirus definitions are checked
- Checks are carried out on the event logger in an attempt to identify creeping death scenarios
- Checks for unusual behaviour such as hacker attacks are carried out
All checks alert on exception, alerts are distributed to our operations centre, plus to the laptops and by SMS to the mobiles for all on call engineers.
To keep you informed you will receive an e-mail every morning to confirm the checks we have done and their results.
The benefits that should be provided by such a solution are proactive, round the clock monitoring with on line diagnosis and on line fixes. This can then be complimented with traditional on site break fix support with a guaranteed Response time including all labour and parts required to achieve the fix.
Robust Firewall Protection
Managed Firewall
It has been estimated that a typical hacker can locate your internet connection in 30 minutes, identify the systems on your network in 60 minutes and compromise these systems in 90 minutes!
Your network’s firewall serves as your first line of defence against external threats. However, perimeter devices such as firewalls, that form this line of defence need to be constantly monitored and updated if they are to be truly effective. A firewall is therefore a critical element in your defence against hackers and denial-of-service attacks.
Our Managed Firewall service provides you with a state-of-the-art firewall appliance monitored 24 hours a day and maintained by our security specialists – all for a simple monthly fee.
Why Our Solution?
One device offering more than just robust Firewall protection, site to site and mobile VPN. This device additionally includes antivirus for the desktops, email filtering, web filtering & anti-spyware.
Firewall technology tends to be complex and, like anti-virus software, needs ongoing maintenance to retain its credibility as defence against threats. That’s why at Working IT Solutions we offer a Managed Firewall in a simple and easy to understand package.
Keep on track with
Managed Assets
In our daily working lives, we are all required to be dynamic and so must our IT enterprise, so as one person may be required to fill several roles so may one machine. Our lines of business change to suit our clients, seasons, and trends, all of this can lead to a myriad of different hardware/software bought for purpose or a price, all of which makes the role of providing support infinitely more complex.
Clear visibility through one console allowing you to drill down to get inventory reports, asset change reports or software license compliance reports without having to walk round and manually check is for many a major improvement.
Dashboard data and reports will always be timely and accurate allowing you to spot new devices, old operating systems, processors, disk, or memory and target them for upgrades.
Keep your data safe with
Managed Offsite Backup
Our Managed Offsite Backup Solution is extremely secure and fully automated – giving you peace of mind without the hassle and unreliability of traditional tape systems. For businesses that require automated offsite backup of Microsoft Exchange, SQL and standard file data, we offer a comprehensive cost-effective solution that is easy to use! Lost data is never a problem until you lose data, protect yourself with our first-class Service.
Feature Highlights
- Automation of all your backups takes away the reliance on human intervention.
- Encryption and secure replication off your data offsite forming the basis of business continuity.
- Your data is held encrypted in two separate locations.
- Confirming with ISO and British Standard regulations.
- Disc to disc technology offering quick restores in the eventuality of a disaster.
- Individual restores can be carried out online in minutes.
